Dining Safely With Us
Covid-19 Guest Information
The health and safety of our staff and our guests are the uppermost importance during the pandemic.
Training is provided in an enhanced hand-washing technique. Alcohol gel is available in all front of house and back of house locations, accessible to both staff and guests. Staff will use this gel regularly, including before seeing guests, after issuing or collecting menus, and after clearing tables.
Rearrangement of working environments
Where possible, physical distancing has been marked out in our back of house areas (including our kitchens), to accommodate the 2m rule or 1m+. Some of our mitigating actions include working side-to-side and back-to-back, avoiding face-to-face working.
We have adjusted our layouts to allow for physical distancing between guests
We will be using the “1- metre-plus” approach where we cannot alter layouts to provide 2m distancing, we have ensured guests will be sitting in a back-to-back layout, thereby minimising risk.
Guests to sanitise hands on arrival
On arrival, guests are asked to sanitise their hands before being seated.
Guests to stay home if symptomatic
We ask our guests not to visit us if they are displaying any symptoms of COVID-19, however mild
Household / support bubbles
Guests are required to limit bookings to the maximum number of individuals and households currently permitted by government guidelines.
Covid related cancellation
For Covid related cancellations within the 24h period, we require a screenshot of the reported COVID-19 lateral flow test result confirmation provided by gov.uk to be sent to info@Darjeeling-express.com.
A picture of the test itself won't be sufficient to trigger a refund of the cancellation fees.
We apologise for any inconvenience this may cause.
Covid-19 Risk Assessment
A thorough risk assessment has been completed and documented to demonstrate that we have considered all COVID-19 hazards within the business and have introduced controls in order to operate safely.
Enhanced cleaning regimes
Enhanced cleaning regimes have been implemented, particularly for hand-contact surfaces using chemicals which are highly effective against viruses. Guest bathrooms will be sanitised routinely, and hand sanitisers are available for all our guests upon entry of bathrooms.
Personal protective equipment ('PPE')
Our staff will be adhering to government guidelines on the necessary levels of PPE, including the use of face coverings while at work.
Guests are asked to wear face coverings while entering, leaving and moving around the restaurant, unless exempt. If you rely on lip reading, clear sound or facial expressions to communicate please inform us when making your booking or inform the host on arrival.
Bookings may be subject to cancellation in the event government guidelines expand restrictions.